Frequently Asked Questions

Below are some of the most frequently asked questions about our tax preparation services:

Who prepares my tax return?
Is my professionally prepared tax return guaranteed?
Do you prepare taxes in all 50 states?
If I owe taxes, how will I pay if I file electronically?
How do I get a copy of my tax return?
Can I really have my tax return prepared in 30 minutes?
How do I get started?
How much do you charge to prepare and file my tax returns?
When will I receive my refund?
What are the advantages of electronically filing my tax return?
Is my personal information and tax data kept confidential?

Who prepares my tax return?

Your tax return will be prepared by an experienced Taxstar Income Tax professional who understands the current federal and state tax laws.  All Taxstar preparers must meet our high standards of knowledge, ethics and professionalism.

Is my professionally prepared tax return guaranteed?

Yes, your return is covered by our Ten Point Customer Satisfaction Guarantee.  Most importantly, we guarantee your return will be error-free, you will get every deduction you are entitled to, and you will receive your refund in the quickest time allowed by the IRS.  Click Here to view the remaining guarantees. 

Do you prepare taxes in all 50 states?

Yes, Taxstar Income Tax is qualified to prepare income taxes in all 50 states and the District of Columbia.

If I owe taxes, how will I pay if I file electronically?

Taxpayers can elect to have their taxes paid by authorizing an electronic funds withdrawal or by credit card through the IRS Electronic Federal Tax Payment System (EFTPS).  If you e-file before April 15th, you can delay your payment by scheduling an electronic funds withdrawal from your checking or savings as late as April 15th.

How do I get a copy of my tax return?

You will receive a complete copy of your tax return at the time it is prepared.  An additional free copy is available by written request or by visiting a participating TaXspot 30-Minute Tax Center.

Can I really have my tax return prepared in 30 minutes?

Most simple returns are completed in 30 minutes.  More complex returns containing additional Forms or Schedules may require additional preparation time.

How do I get started?

The first step is to gather your W-2s; 1099s; Social Security numbers for yourself, your spouse and all your dependents; and all other 2003 tax information.  Bring them, along with a completed Taxstar Tax Questionnaire, to any The UPS Store, Mail Boxes, Etc., or other TaXspot 30-Minute Tax Center.  Or you can send your tax information directly from this Website, Click Here.  Or you can fax or mail your tax information to our Central Processing Center, Click Here.  Once we have received your tax information, we will prepare your federal and state( if required), returns and send them to you, usually within 30 minutes, for your review and signature.  We will then electronically transmit the returns to the IRS and state tax authorities.  You will receive your refund in the shortest time possible - Guaranteed.

How much do you charge to prepare and file my tax returns?

A complete price list is located on this website, on the Pricing Page.

When will I receive my refund?

If you have applied for and been accepted for a Real-Time Loan, your refund will be available the next day; if you are receiving a Refund Anticipation Loan (RAL), your refund will be available in 2 days; if your refund is being directly deposited into your account (Electronic Refund Deposit), it will be available in 7-14 days; and for a check (Electronic Refund Check), from 8-15 days.

What are the advantages of electronically filing my tax return?

Electronic filing, known as e-filing, is the quickest, most accurate way to file your tax returns.  E-filed returns have an error rate of less than 1%.  If you are due a refund, you can expect to receive it within approximately 2 weeks from the date it is accepted by the IRS - less than half the time it takes when a paper return is filed.

Is my personal information and tax data kept confidential?

Your personal and tax information is protected against any unauthorized disclosure by our strictly enforced Privacy Policy.  Your confidential information is only used to complete your tax return and any other tax-related services you have authorized.

Back to Top